3CX Phone System

REDUCED COST

It is your choice what devices you want to support, with the included softphone and apps you don’t even need to have deskphones!

INCREASED AGILITY

Ability to flex up and flex down both number of users and capability. The ability to support every user in every location.

IMPROVED CAPABILITIES

Access to a comprehensive range of business telephony capabilities that continues to be extended.

REDUCED RISK

You’re not stuck with proprietary hardware that is likely to become deprecated over time, invest in technology that will last you for years to come.

Auto-Attendant & Self-Service

Providing the ability to automate the management of inbound call using voice prompts to identify which services are required and directing the call appropriately.

• Ability to direct call based on extension.
• Ability to look-up individuals from the corporate directory.
• Ability to route calls based on department or service required.
• Ability to provide standard announcements.
• Ability to offer self-service options.

Call Recording

With 3CX there is no need to worry about data retention and call monitoring/recording, at the press of a button you have all of the below:

• Ability to define which inbound and outbound calls are recorded.
• Ability to record both external and internal calls.
• Recordings are retained as standard for 30 days (with option to extend).
• Web-based GUI enables search and playback of calls.
• Recordings can be downloaded and emailed.
• Ability for batch download for archiving.
  Fully FSA compliant.

Call Reporting

The Call Reporting feature enables you to obtain a full picture of your inbound and outbound call history to enable you to manage your business communications.

• Powerful GUI enables you to define and run reports, or even scheduling to receive them via email.
• Comprehensive range of standard reports
• Ability to tailor reports for your specific needs

CALL & USER MANAGEMENT

• Ability to define geographic and non-geographic numbers and individual user DDIs.
• Manage call filtering including blocking specific prefixes and allow and deny lists.
• Automated call forwarding when required to extensions, external numbers and mobiles.
• Management of authorisation and account codes to enable project or customer billing.
• Extension status monitoring and comprehensive reporting.
• Option to take your number out of area/exchange.

CALL FEATURES

• Desktop application to view recent call history and a simple click to return call.
• Full PBX capabilities including call hold, transfer, park and pick-up.
• Support of Calling Line Identification Presentation for both internal and external calls.
• Customisable number presentation.
• Standard or customised music on hold
• Do not disturb

USER PRODUCTIVITY

• Personal web portal enabling each user to manage their own telephony environment.
• Click to dial from system wide and personal directories and support of speed dial.
• Ability to support multiple devices and enable simultaneous ringing across devices.
• Personal Conference Bridge enables third-party to be brought into a call.

ADVICE

Our experience in deploying 3CX for clients across many industry sectors enables us to add value through advising on best practice. We can guide you on what works best for businesses like yours and how you can maximise the value of the new capabilities that a PBX delivers for you.

DEPLOYMENT

At Keyfresh-IT we are focused on providing an end-to-end solution – from your connection to the public telephone network right the way through to the telephones on your employees’ desks. Our experience and expertise in VoIP is unrivalled and this enables us to seamlessly transition you to a 3CX installation and deliver the capabilities that you need to each and every user.